Refund Policy

Last updated: November 12, 2026

We want CountyLeads to be useful for you. If something goes wrong, here's how we handle refunds.

7-Day Free Trial

First-time customers start with a 7-day free trial. A card is required at signup, but nothing is charged today. Your card is charged the first billing-period total (monthly or annual, as you chose) on day 8 unless you cancel first. If that charge fails, the subscription is cancelled and your access ends immediately. One free trial per card. A card already used for a trial is charged at once. Returning customers (anyone who has subscribed before) are billed the first billing-period total (monthly or annual, as you chose) immediately, with no trial. You may cancel at any time during the trial and you will not be charged anything. Questions about a charge? Email support@countyleads.ai.

Monthly Subscriptions

• Within 7 days of your first paid charge: If you decide CountyLeads isn't right for you within 7 days of your first paid charge (after the trial ends), email us at support@countyleads.ai and we'll issue a full refund of that first charge.
• After 7 days: Monthly subscription charges are non-refundable once incurred. You may cancel at any time from your dashboard; cancellation takes effect at the end of your current billing period and you retain access until then.
• A refund ends the subscription and its deliveries.

Failed Renewal Payments

If a renewal charge fails, deliveries pause while our processor retries the card. They resume when payment succeeds; if it never does, the subscription is cancelled.

Annual Subscriptions

Annual saves 2 months. If we stop the service or a county, we refund what you paid minus the months you used at the monthly price. For example, if an annual subscription is paid at its annual price and we stop the service or a county after six months, you are refunded the amount you paid minus six months at the monthly price of that county's tier (never less than zero). A month you have started counts as used. Monthly subscriptions receive no refund for the current month, except as stated above.

Service Failures

A "service failure" for purposes of this policy means that, during a full monthly billing period, our system failed to attempt delivery for a county you are subscribed to on at least 75% of the scheduled delivery dates for that county, due to a defect or outage on our infrastructure (e.g., our scraper runtime was down, our delivery API was unreachable, our database was unavailable). A service failure does NOT include:

• County portals being temporarily unavailable, redesigned, restricted, rate-limited, or taken offline by the issuing government — these are outside our control and are an inherent risk of aggregating public records
• Records being unavailable for a specific date range because the county didn't file any during that period, or because the county has a holiday or administrative closure
• Data accuracy issues that originate in the source government records
• Formatting, parsing, or field-extraction issues that we remediate within 7 days of being notified
• Individual deliveries that were late, partial, or empty, so long as the overall delivery cadence for the billing period was met

If you experience a verified service failure, we will issue a prorated credit against your next invoice — or, at our discretion, a prorated cash refund — equal to the percentage of missed scheduled deliveries for that county during that period. Email support@countyleads.ai with your county, the affected dates, and any delivery email receipts (or absence thereof). Service failure claims must be submitted within 30 days of the end of the billing period in question; claims submitted after that window are waived.

How to Request a Refund

Email support@countyleads.ai from the email address on your CountyLeads account with the subject line "Refund Request" and a brief description of why. We respond within 2 business days.

Approved refunds are processed back to your original payment method via Stripe within 5-10 business days, depending on your bank.

Chargebacks

You agree to contact us at support@countyleads.ai and allow us a reasonable opportunity to resolve any billing dispute before initiating a chargeback with your bank or card issuer. Chargebacks cost us non-refundable processor fees and are almost always resolvable via a direct refund in a fraction of the time.

Initiating a chargeback for a charge that is consistent with this Refund Policy and our Terms of Service — for example, a monthly renewal after the 7-day window — constitutes a material breach of these Terms. We reserve the right to (a) contest any such chargeback with documentary evidence including your clickwrap consent record, delivery logs, and these Terms; (b) immediately suspend or terminate your account without further refund; and (c) recover any processor fees, representment costs, and reasonable collection costs from you as a contractual debt. Opening a chargeback immediately suspends deliveries and cancels the subscription; please write to us first.

Contact

Email support@countyleads.ai for any billing or refund questions. CountyLeads LLC, a Utah limited liability company, 561 N 400 W, Orem, UT 84057, phone +1 360-560-0117.